FAQ

To inquire about a lost item, please call 727-540-1800 weekdays between 8:15 a.m. and 4:15 p.m.

Service animals and guide dogs are allowed on the bus at all times. For safety and convenience, small domestic animals are allowed on PSTA vehicles, provided they are contained in an enclosed animal carrier.

Yes, as long as it is folded and stored out of the aisle. For more information, visit our Bikes on Buses page.

Please fold strollers and/or carts and stow them out of the aisle after boarding.

PSTA Special Citizen Photo ID Cards are available at PSTA Customer Service Centers. Seniors over 65 must show proof of age, and disabled passengers must apply for approval. Seniors may also show the Bus Operator Government-Issued Photo ID that shows age 65 or older.

PSTA bus stop signs are posted conveniently throughout our service area, many with waiting shelters or benches. Bus Operators will only stop for you if you are at a marked PSTA bus stop. When the bus approaches, check the destination sign located above the windshield and at the top left of the entry door. This sign will tell you the route number and destination of the bus. Once you have determined this is the bus you want, motion so the Bus Operator will be sure to see you.

Board the bus through the front door with your exact fare or GO Card ready. Operators do not carry cash or make change, and fare boxes do not accept pennies. All buses are equipped with wheelchair lifts and have kneeling devices to make boarding easier for our special needs passengers; please tell the Bus Operator if you need to use these special features. The seats located closest to the front of the bus are reserved for seniors and disabled persons. Strollers and carts should be folded and stowed out of the aisle. All passengers are required to wear shirt and shoes.

When approaching your destination, signal the Bus Operator by pulling down the cord or pushing the strip located near the window. A bell will alert the Bus Operator to stop at the next PSTA bus stop sign. Be aware that a bus needs more braking time than a car, so be sure to signal well in advance of your stop. Wait until the bus comes to a complete stop before exiting. Please exit through the rear door whenever possible and never cross the street in front of the bus.

• Daily and Reduced Daily GO Cards can be purchased on the bus.
• At an authorized ticket outlet
• Through our Tickets By Mail program
• You can purchase PSTA GO Cards online.

The one-way cash fare is $3.00. Seniors and disabled citizens with proper PSTA ID can ride for $1.50 on select mid-day trips.

The Emergency Ride Home Program (ERH) is designed to take the anxiety out of leaving your car at home, allowing you to take advantage of other commute options that are right for you. The ERH program provides you with up to four (4) taxi rides home in case of personal illness, family emergency or unexpected overtime (certain restrictions apply).

When you choose an option other than traveling alone in your car, you help relieve traffic congestion and improve the quality of life in our area. And, if you do so two or more days every week, you automatically qualify for the ERH program. Call TBARTA Commuter Services at 1-800-998-RIDE (7433), or access their website at www.tampabayrideshare.org for a program application.

By providing incentives like the ERH program, we are encouraging commuters like you to keep commuting the smart way!

PSTA buses operate on a holiday schedule on the following days:

• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

"Holiday Schedule" means that routes that usually operate on Sundays will run their Sunday schedules on the holiday. Routes that do not run on Sundays will not be in service. Buses return to their regular schedules the day after the holiday.

The InfoLine and Customer Service Centers are closed on Thanksgiving, Christmas and New Year's Day. The Administrative offices are closed for most federal holidays.

Inform your Bus Operator immediately so we can initiate safety precautions.

Find all the transportation help and information you need by calling the PSTA InfoLine or visiting a PSTA Customer Service Center. Customer Service Representatives are on-hand during the days and hours listed to help you plan your trip and answer your questions about riding the bus. At your request, they can provide you with schedules and brochures about various PSTA services and programs.

PSTA InfoLine

Reach the telephone information center by calling 727-540-1900
Hearing Impaired TDD: 727-540-0603
Monday – Friday 6:00 a.m. – 8:00 p.m.
Saturday 7:00 a.m. – 8:00 p.m.
Sunday & Holidays 8:00 a.m. – 4:30 p.m.
Closed Thanksgiving, Christmas and New Year's Day

Williams Park Customer Service Center

Located in downtown St. Petersburg at the corner of 2nd Avenue and 3rd Street North
Monday – Saturday 8:00 a.m. – 4:30 p.m.
(Closed Sunday & 11:30 a.m. – 12:30 p.m. on Holidays)
Closed Thanksgiving, Christmas and New Year's Day

Park Street Customer Service Center

Located in downtown Clearwater at the corner of Park Street and Garden Avenue
Monday – Saturday 7:15 a.m. – 5:15 p.m.
Sundays & Holidays 8:00 a.m. – 4:00 p.m.
(Closed 12:45 p.m. – 1:45 p.m. daily)
Closed Thanksgiving, Christmas and New Year's Day

Grand Central Terminal Customer Service Center

Located in St. Petersburg at the corner of Central Avenue and 32nd Street
Monday through Saturday 7:15 a.m. – 5:15 p.m.
Sundays & Holidays 8:00 a.m. – 4:00 p.m.
(Closed 12:45 p.m. – 1:45 p.m. Sundays & Holidays only)
Closed Thanksgiving, Christmas and New Year's Day