Get where you need to go

PSTA Access provides paratransit and mobility services for individuals who cannot independently use a regular, accessible bus or travel independently to or from PSTA bus stops because of a medical disability. Wherever you need to go, PSTA is here to help!

Two Services to Meet Your Needs

PSTA Access

PSTA Access offers traditional, scheduled paratransit door-to-door service for individuals who cannot ride the regular fixed-route bus services. PSTA Access rides can be reserved up to 24 hours in advance and scheduled based on a specific arrival or departure time. All Access drivers receive special training to help customers get to and from their destination and have the knowledge and experience to help passengers with assistive devices travel safely and comfortably. 

Mobility-On-Demand

The Mobility-On-Demand (MOD) program offers curb-to-curb service through providers like Uber, Lyft, United Taxi, and Wheelchair Transport Service. MOD provides flexibility for those instances where life happens and you need to get somewhere quickly. However, please note that, unlike PSTA Access, not all drivers are trained to help with assistive devices, and cannot provide door-to-door assistance. 

Do I Qualify? 

There are two categories under which a person can be eligible for PSTA Access:

• Category 1: People who cannot independently use a regular, accessible bus because of their disability.
• Category 2: People who cannot travel independently to or from a bus stop because of their disability.

If you don't fit in either category or if you are able to use the bus under certain conditions, you may be eligible for "conditional" eligibility for PSTA Access.

Call PSTA at 727-540-1888 for a PSTA Access application form.

Where Can I Go? 

PSTA Access trips are provided wherever and whenever regular PSTA local bus service is available. PSTA Access services are available during the same days and hours as the regular bus service.

Service is not available outside Pinellas County, and the service area is subject to change. 

How Much Does It Cost?

• PSTA Access Paratransit: $4.50/trip
• Mobility-on-Demand (MOD):
  • Until September 30th, 2024: $3.50/trip for the first 4 rides, $6.00/trip on 5th ride or more
  • Effective October 1st, 2024: $4.50/trip
• If you qualify for PSTA Access, you may also qualify for a free bus pass to ride all PSTA fixed routes! Contact 727-540-1888 to ask about this benefit.

Apply for PSTA Access

If you are unable to use PSTA buses and trolleys, apply to see if you are eligible for PSTA Access. This process is designed to be simple!

Step 1: Call (727) 540-1888 to request an application, which is sent via email, mail, or fax.

Step 2: When your application is received, we will conduct a 30-minute mobility phone consultation.

Step 3: Once your application and medical verification are complete, an eligibility determination letter will be mailed within 21 days. 

Eligibility for PSTA Access service is based on how a person's disability under the Americans with Disabilities Act (ADA) affects daily life activities. PSTA Access does not make eligibility decisions based on the type of disability you have, your medical history, or a specific diagnosis by a physician. Rather, PSTA Access determines if you can travel to a bus stop, board a bus, and navigate the system. We encourage people to use the regular PSTA fixed route service whenever possible to ensure that PSTA Access will only be used by those who truly need the service. 

Get on Board! 

Once you're approved, you're ready to get on board! Making a reservation is simple, and you have options to get on the road. 

Reservations over the Phone

ONE PHONE NUMBER FOR ALL OF YOUR TRIPS: PSTA ACCESS PARATRANSIT & MOBILITY-ON-DEMAND (MOD): 727-540-1888.

You may reserve a ride up to six (6) days before your scheduled trip to make a reservation, but no later than 5:00 p.m. the day before your trip. Telephone operators are available to take reservations between 8:00 a.m. and 5:00 p.m., Monday through Friday, and between 9:00 a.m. and 5:00 p.m. on weekends and holidays. In order to accommodate as many clients as possible, pick-up times will be negotiated up to one hour before or after the pick-up time requested by the client. 

PSTA Access App

All PSTA Access riders can reserve or request rides from their smartphone using the PSTA Access App! The app gives PSTA Access riders amazing flexibility and independence. 

Start scheduling your ride for tomorrow, today!

• Create a reservation in advance, anytime day or night
• Save your most visited locations to make reserving your ride quick and easy
• Track your driver while you’re waiting to be picked up
• Cancel rides if no longer needed

To get started follow these four easy steps:

1.  Visit your smartphone’s app store or click here for Google Play or here for Apple App Store
2.  Search for PSTA Access and download the app to your phone.
3.  Log in using the same information as your PSTA Access profile (phone number, email, etc.)
4.  Start reserving your rides 24 hours in advance!

For assistance with setting up your PSTA Access app or to reserve a ride over the phone, please call our Help Desk at (727) 540-1888

Cancellations & No-Shows

Cancellations must be made at least two hours prior to a scheduled pick-up time, or the trip will be deemed a "no show." Cancellations can be made in the app or over the phone. 

If a passenger is not at the door, ready to board a vehicle within five minutes of the scheduled pick-up time, the trip will be deemed a "no show." 

PSTA Access service may be discontinued if a client establishes a pattern of regular and repeated no-shows. These regulations are in place to help PSTA serve all PSTA Access clients efficiently.