Accessibility

Better Bus Service Means Independence for Riders with All Types of Disabilities

PSTA’s buses and trolleys serve most of Pinellas County with connections into Tampa, Manatee and Pasco Counties. All PSTA buses include the following accessibility features:

• Ramps and lifts for those using a wheelchair, mobility scooter or walker
• On-board stop announcements and external route announcements for passengers with limited vision
• On-board next stop text sign for those with limited hearing
• Kneeling suspension to reduce the “step” when not using the ramp to board
• Climate-controlled for your comfort
• Google Trip Planner with GPS-based, real-time next bus information available anytime from any cell phone
• Wi-Fi on all buses so connecting bus information is free and easy to get in route

Discover the affordable and flexible transportation to increase your independence.

Travel Training

Learn how to use PSTA’s modern bus system. It’s easy, and PSTA offers free travel training. Call the InfoLine at 727-540-1900 to get started.

Reduced Fares

Reduced fares are available to senior citizens, Medicare cardholders and passengers with disabilities. Seniors who are 65 or older need to show the Bus Operator a PSTA-issued photo ID or a government-issued photo ID. Medicare cardholders need to show their original red, white and blue Medicare card. Passengers with disabilities need to show a PSTA-issued photo ID that can be obtained by applying for the program.

Learn more about reasonable modification under ADA.

Web Accessibility Statement

Pinellas Suncoast Transit Authority (PSTA) is committed to ensuring that all visitors and residents, including those with disabilities, are able to access all information on our website. We recognize that many visitors and residents are increasingly using our website to access information about what we offer and to take advantage of the website to obtain services.

Our website offers a wide range of information and services and we recognize that for users with disabilities, some material on our site may pose challenges.  We are interested in hearing from users with disabilities, we want to know about your experiences, and want to address the challenges you identify.

What to Do If You Encounter A Problem Using Our Website

Web accessibility concerns, or any other accessibility concerns, should be brought to the attention of our Public Records Custodian:

Rachael Cappolla
Phone: 727-540-1806
Email: rcappolla@psta.net
Mail: 3201 Scherer Drive, St. Petersburg, FL 33716; attention: Rachael Cappolla 

Please provide the following information:

• Your name
• A way to contact you
• The date and time you encountered a problem using our website
• The web page on which the problem occurred
• What occurred or what you were unable to do
• Any error messages you received 

We strive to ensure that our website will comply with WCAG standards but recognize that alternatives to using the website should be available in the event that a user with a disability encounters a problem using our website. Should you encounter such a problem, we urge you to contact our Public Records Custodian who will provide an alternative way to quickly obtain the information you are seeking.

Ongoing Website Accessibility and ADA Compliance Efforts

PSTA is in the process of assessing our website’s accessibility and will be undertaking efforts to identify and address areas needing improvement.

In addition to this, PSTA is in the process of completing a comprehensive review of our website, its documents, and our own policies and practices for ADA compliance, and are working to enhance our services to the disability community.  We are working with the assistance of experts in web accessibility, to meet the mandates of WCAG standards. We will be engaging in efforts to identify and correct issues and developing a schedule for this effort.

Americans with Disabilities Act (ADA) Complaint Policy

The Federal Department of Transportation (DOT) has published rules for the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1973. The rules provide for public transit organizations to have a complaint process that specifically tracks complaints on the basis of disability.

Individuals with disabilities may file a disability-based complaint with PSTA. The request should be made by filling out and submitting a Disability Complaint form to PSTA. These complaints will be investigated, and you will be informed of PSTA’s response in a timely manner. Please see the information below to obtain and file a complaint.

There are several ways to obtain and submit a Disability-Based Complaint Form:

• Click here to open the Complaint Form electronically
• Fax a request for the complaint form to (727) 540-1916
• Send an email requesting the form to our ADA Officer at ada@psta.net
• Call (727) 540-1844
• Mail a request to:
  Ross Silvers, ADA Officer
  PSTA
  3201 Scherer Drive
  St Petersburg, Florida 33716

Americans with Disabilities Act (ADA) Reasonable Modification/Accommodation Policy

The Federal Department of Transportation (DOT) has recently revised the rules for the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1973. The revised rules provide for public transit organizations to make reasonable modifications and accommodations to policies, practices, and procedures to avoid discrimination, and to ensure accessibility to individuals with disabilities.

Individuals with disabilities may request that PSTA make a reasonable accommodation in order for that individual to fully use transit services. All requests should be made in advance by filling out and submitting a Disability-Based Reasonable Accommodation/Modification Request Form to PSTA. Please see the information below to obtain and file a request.

PSTA will implement requests provided that:

1. The fundamental nature of the service, program, or activity is not altered, or
2. It does not cause a direct threat to the health or safety of others, or
3. It does not result in an undue financial and administrative burden, or
4. The requestor would not be able to fully use the service provided by PSTA without the modification
   
   

Requestors will be contacted in a timely manner with PSTA’s response to the request. There are several ways to obtain and submit a Reasonable Modification/Accommodation request form:

• Click here to open the Disability-Based Reasonable Accommodation/Modification Request Form electronically
• Fax a request for the form to (727) 540-1916
• Send an email request for the form to our ADA requests coordinator at ada@psta.net
• Call (727) 540-1844
• Mail a request to:
  Ross Silvers, ADA Officer
  PSTA
  3201 Scherer Drive
  St. Petersburg, Florida 33716