Frequently Asked Questions

Where can I pick up a bus schedule or system map?

Schedules are available at PSTA Customer Service Centers, numerous outlets throughout the county, on our website, or to request schedules by mail call the PSTA InfoLine at (727) 540-1900 (hearing impaired call (727) 540-0603 for TDD).
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Where can I find out about an item I lost on a bus?

To inquire about a lost item, please call (727) 540-1800 weekdays between 8:15 a.m. and 4:15 p.m.
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Can I take my pet on the bus?

Service animals and guide dogs are allowed on the bus at all times. For safety and convenience, small domestic animals are allowed on PSTA vehicles provided they are contained in an enclosed animal carrier.
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Can I bring my folding bike on the bus?

Yes, as long as it is folded and stored out of the aisle. For more information, visit our Bikes on Buses page.
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How do I get on the bus with a stroller or grocery cart?

Please fold strollers and/or carts and stow them out of the aisle after boarding.
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How can I get a PSTA Special Citizen Photo ID Card?

PSTA Special Citizen Photo ID Cards are available at PSTA Customer Service Centers. Seniors over 65 must show proof of age, and disabled passengers must apply for approval. Click here for more information. Seniors may also show the Bus Operator Government-Issued Photo ID that shows age 65 or older.
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How do I let the Bus Operator know that I want to take the bus?

PSTA bus stop signs are posted conveniently throughout our service area, many with waiting shelters or benches. Bus Operators will only stop for you if you are at a marked PSTA bus stop. When the bus approaches, check the destination sign located above the windshield and at the top left of the entry door. This sign will tell you the route number and destination of the bus. Once you have determined this is the bus you want, motion so the Bus Operator will be sure to see you.
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What should I do once I board the bus?

Board the bus through the front door with your exact fare or GO Card ready. Operators do not carry cash or make change, and fareboxes do not accept pennies. All buses are equipped with wheelchair lifts and have kneeling devices to make boarding easier for our special needs passengers; please tell the Bus Operator if you need to use these special features. The seats located closest to the front of the bus are reserved for seniors and disabled persons. Strollers and carts should be folded and stowed out of the aisle. All passengers are required to wear shirt and shoes.
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How do I let the Bus Operator know I want to get off the bus?

When approaching your destination, signal the Bus Operator by pulling down the cord or pushing the strip located near the window. A bell will alert the Bus Operator to stop at the next PSTA bus stop sign. Be aware that a bus needs more braking time than a car, so be sure to signal well in advance of your stop. Wait until the bus comes to a complete stop before exiting. Please exit through the rear door whenever possible and never cross the street in front of the bus.
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Where can I go to buy a PSTA GO Card?

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What is the fare on the Route 100X and 300X to Tampa?

The one-way cash fare is $3.00. Or, you can purchase a 20-Ride Premium GO Card for $48.00. Seniors and disabled citizens with proper PSTA ID can ride for $1.50 on select mid-day trips.
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What is the Emergency Ride Home (ERH) Program?

The Emergency Ride Home Program (ERH) is designed to take the anxiety out of leaving your car at home, allowing you to take advantage of other commute options that are right for you. The ERH program provides you with up to four (4) taxi rides home in case of personal illness, family emergency or unexpected overtime (certain restrictions apply).

When you choose an option other than traveling alone in your car, you help relieve traffic congestion and improve the quality of life in our area. And, if you do so two or more days every week, you automatically qualify for the ERH program. Call TBARTA Commuter Services at 1-800-998-RIDE (7433), or access their website at www.tampabayrideshare.org for a program application.

By providing incentives like the ERH program, we are encouraging commuters like you to keep commuting the smart way!
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When does PSTA operate on a holiday schedule?

PSTA buses operate on a holiday schedule on the following days: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. "Holiday Schedule" means that routes that usually operate on Sundays will run their Sunday schedules on the holiday. Routes that do not run on Sundays will not be in service. Buses return to their regular schedules the day after the holiday. The InfoLine and Customer Service Centers are closed on Thanksgiving, Christmas and New Year's Day. The Administrative offices are closed for most federal holidays.
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What should I do if I see a suspicious person or package?

Inform your Bus Operator immediately so we can initiate safety precautions.
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Still need help or have a question?

Find all the transportation help and information you need by calling the PSTA InfoLine or visiting a PSTA Customer Service Center. Customer Service Representatives are on-hand during the days and hours listed to help you plan your trip and answer your questions about riding the bus. At your request, they can provide you with schedules and brochures about various PSTA services and programs.

PSTA InfoLine
Reach the telephone information center by calling (727) 540-1900
Hearing Impaired TDD: (727) 540-0603
Monday through Friday 6:00 a.m. – 8:00 p.m.
Saturday 7:00 a.m. – 8:00 p.m.
Sunday & Holidays 8:00 a.m. – 4:30 p.m.
Closed Thanksgiving, Christmas and New Year's Day
Williams Park Customer Service Center
Located in downtown St. Petersburg at the corner of 2nd Avenue and 3rd Street North
Monday through Saturday 7:00 a.m. – 5:45 p.m.
Sundays & Holidays 8:00 a.m. – 4:00 p.m.
(Closed 11:30 a.m. – 12:30 p.m. Sundays and Holidays only)
Closed Thanksgiving, Christmas and New Year's Day
Park Street Customer Service Center
Located in downtown Clearwater at the corner of Park Street and Garden Avenue
Monday through Saturday 7:15 a.m. – 5:15 p.m.
Sundays & Holidays 8:00 a.m. – 4:00 p.m.
(Closed 12:45 p.m. – 1:45 p.m. daily)
Closed Thanksgiving, Christmas and New Year's Day
Grand Central Terminal Customer Service Center
Located in St. Petersburg at the corner of Central Avenue and 32nd Street
Monday through Saturday 7:15 a.m. – 5:15 p.m.
Sundays & Holidays 8:00 a.m. – 4:00 p.m.
(Closed 12:45 p.m. – 1:45 p.m. Sundays & Holidays only)
Closed Thanksgiving, Christmas and New Year's Day

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