Get where you need to go

PSTA Access provides mobility services for individuals who cannot independently use a regular bus or travel independently to or from PSTA bus stops because of a disability. Wherever you need to go, PSTA is here to help!

Two Services to Meet Your Needs

One application will enroll you in both services so you can get where you need to go! If you have questions about the application process or either program, please call 727-540-1888 and we will be happy to assist you. 

PSTA Access

PSTA Access offers traditional, pre-scheduled ADA paratransit shared-ride, door-to-door service for individuals who cannot independently use the regular fixed-route bus service for all of their trips. PSTA Access rides can be reserved until 5:00 PM the day before travel with a 30 minute pick-up or drop off window. All Access drivers receive special training to help customers get to and from their destination and have the knowledge and experience to help passengers with all types of disabilities travel safely and comfortably. 

Mobility-On-Demand

The Mobility-On-Demand (MOD) service offers unshared, curb-to-curb travel through providers like Uber, Lyft, United Taxi, and Wheelchair Transport Service. MOD provides flexibility for those instances where life happens and you need to get somewhere quickly. However, please note that, unlike PSTA Access, most drivers are not trained to help riders with disabilities, and are not required to provide assistance to or from your door. 

Do I Qualify? 

PSTA uses the Americans with Disabilities Act (ADA) guidelines to determine eligibility and service rules for PSTA Access.

Call PSTA at 727-540-1888 for a PSTA Access application form to be sent to you.

Where Can I Go? 

PSTA Access trips are provided wherever and whenever regular PSTA local bus service is available. PSTA Access services are available during the same days and hours as the regular bus service.

Mobility-On-Demand (MOD) service is available throughout Pinellas County from 7:00 AM to 7:00 PM, Monday–Saturday.

Service is not available outside Pinellas County, and the service area is subject to change. 

How Much Does It Cost?

• PSTA Access Paratransit: $4.50/ride
• Mobility-on-Demand (MOD):
  • Until September 30th, 2024: $3.50/ride for the first 4 rides daily, $6.00/ride on 5th ride or more
  • Effective October 1st, 2024: $4.50/ride for rides under 20 miles, for 30 MOD rides each month
• If you qualify for PSTA Access, you may also qualify for a free bus pass to ride all PSTA fixed routes, and travel training to learn how to ride safely! Contact 727-540-1888 to ask about this benefit.

Apply for PSTA Access

Apply to see if you are eligible for PSTA Access. This process is designed to be simple!

Step 1: Call (727) 540-1888 to request an application, which is sent via email, mail, or fax.

Step 2: Complete and sign the application and return it to PSTA.

Step 3: Once PSTA has received your completed application, please call the same phone number, 727-540-1888, Option 4, to schedule a 30-minute mobility phone consultation.

Step 4: PSTA staff will call you at the scheduled time for your mobility phone consultation. Be sure the applicant or designated representative is ready to answer the call and provide thorough, current information about your mobility. If more information is needed, PSTA staff will then send a request for medical verification and/or in-person assessment. 

Step 5: Once the steps above are complete, an eligibility determination letter will be mailed within 21 days. 

Eligibility for PSTA Access service is based on how a person's disability under the Americans with Disabilities Act (ADA) affects daily life activities. PSTA Access does not make eligibility decisions based on the type of disability you have, your medical history, or a specific diagnosis by a physician. Rather, PSTA Access determines if you can travel to a bus stop, board a bus, and navigate the system. We encourage people to use the regular PSTA bus service whenever possible to ensure that PSTA Access will only be used by those who truly need the service. 

Get Out and Ride! 

Once you're approved, you're ready to request a ride by phone or in the PSTA Access App on your smartphone.

Reservations Over the Phone

ONE PHONE NUMBER FOR ALL OF YOUR TRIPS: PSTA ACCESS PARATRANSIT & MOBILITY-ON-DEMAND (MOD): 727-540-1888.

You may reserve a ride up to six (6) days before your scheduled trip to make a reservation, but no later than 5:00 p.m. the day before your trip. Telephone operators are available to take reservations between 8:00 a.m. and 5:00 p.m., Monday through Friday, and between 9:00 a.m. and 5:00 p.m. on weekends and holidays. In order to accommodate as many clients as possible, pick-up times will be negotiated up to one hour before or after the pick-up time requested by the client. Please have the street address of both your pick-up and drop-off locations ready.

PSTA Access App

All PSTA Access riders can use the PSTA Access App for both Access and Mobility On Demand (MOD) rides! The app is quick and easy to use. 

• Use the app any time, and make your requests faster than over the phone
• Save your most visited locations to make ride requests quick and accurate
• Track your vehicle and contact your driver while you’re waiting to be picked up. You'll also receive text message notifications with this information.
• Cancel rides if no longer needed

To get started follow these four easy steps:

1.  Visit your smartphone’s app store or click here for Google Play or here for Apple App Store
2.  Search for "PSTA Access" and download the app to your phone.
3.  Tap "Log In" and enter the same information as your PSTA Access application (phone number, email, etc.)
4.  Create a ride request starting with your "Where To?" address.
5. By default, the app is set to assume you want to leave "Now" (request an MOD ride). To schedule a PSTA Access ride, tap "Now" and select the future date and time to "Depart at" or "Arrive by" a specific time. If you need to get to your destination at a specific time for an appointment, we recommend the "Arrive by" option for best results.  

For assistance with setting up your PSTA Access app or to reserve a ride over the phone, please call our Help Desk at (727) 540-1888

Cancellations & No-Shows

PSTA Access cancellations must be made at least two hours prior to a scheduled pick-up time, or the trip will be deemed a "no-show." Cancellations can be made in the app or over the phone. 

If a passenger is not at the door, ready to board a vehicle within five minutes of the scheduled pick-up time, the trip will be deemed a "no-show." 

PSTA Access service may be discontinued if a client establishes a pattern of regular and repeated no-shows. These regulations are in place to help PSTA serve all PSTA Access clients efficiently.

PSTA Access and MOD services are for the exclusive use of the eligible client, who must be in every ride. Misuse of these services may lead to suspension of service.